zLive Privacy Policy

This Privacy Policy (“Policy”) explains how Digitwind UAB (“Company”, “we”, “us”) collects, uses, shares, and protects personal data when you use zLive (the “App”), our website https://zlive.app (the “Site”), and related services (collectively, the “Service”).

If you have questions, contact us at [email protected]

1. Information we collect

We collect information in three ways: (a) information you provide, (b) information collected automatically when you use the Service, and (c) information from third parties (for example, sign-in providers).
1.1. Information you provide to us. Depending on how you use the Service, you may provide:
• Account and profile data (e.g., name or nickname, profile photo, gender, birthdate/age confirmation, location such as city/country, and other profile fields).
• Support and communications (messages to support, dispute-related correspondence, and content you send through the Service such as chat messages and media).
• Notification data (e.g., email/phone if you opt in to newsletters or notifications, and your preferences).
• Payment and purchase data (limited details related to purchases; payment processing is typically handled by app stores or payment providers).
1.2. Information we collect automatically. When you use the Service, we may collect:
• Device and log data (e.g., IP address, device identifiers, browser/app information, timestamps, referral sources, cookies, and similar technical data).
• Usage and analytics data (how you interact with the Service, approximate location, feature usage, performance and security signals).
1.3. Information from third parties. If you use third-party sign-in (e.g., Apple, Google, Facebook), we may receive basic account identifiers and profile information as permitted by your settings with those providers.
1.4. Age verification and related data (if used). To help ensure users meet the minimum age requirement, we may use a third-party age verification provider (for example, biometric “liveness” and age estimation). Where applicable, this may involve a video selfie processed by the verification provider; we may receive only a verification result/status rather than storing biometric templates.
1.5. Information you choose to make public. Some profile fields and actions may be visible to other users or publicly accessible depending on how the Service works. Anything you publish in public areas may be viewed and shared by others. Please be cautious about sharing sensitive information.

2. How we use your information and legal bases

We process personal data to:
• Provide and operate the Service (account creation, login, core functionality, matching/communication features).
• Support and safety (respond to requests, investigate reports, prevent fraud/abuse, enforce rules, and protect users).
• Improve and develop the Service (analytics, performance monitoring, troubleshooting, feature decisions).
• Send administrative messages (policy changes, service notices).
• Marketing/notifications (optional) when you opt in, and you can unsubscribe.
• Comply with legal obligations and protect legal rights (including responding to lawful requests and handling disputes).
2.2. Legal bases (EEA/UK GDPR). Where GDPR/UK GDPR applies, we rely on one or more of the following legal bases:
• Performance of a contract (to provide the Service you request).
• Consent (e.g., optional marketing, some verification flows, certain device permissions). You can withdraw consent.
• Legitimate interests (e.g., Service improvement, fraud prevention, safety and security) balanced against your rights.
• Legal obligations (compliance with applicable laws and lawful requests).
2.3. Processing overview table (high level)

3. With whom we share your data

We do not sell your personal information. We may share data in the following cases:
3.1. Service providers (processors). We may use vendors to help operate the Service (hosting, analytics, security, customer support, communications). Examples may include cloud hosting, analytics tools, attribution providers, and age verification providers.
3.2. Sign-in providers. If you sign in via Apple/Google/Facebook, those providers process data under their own policies, and we receive limited data needed for authentication.
3.3. Legal, safety, and enforcement requests. We may disclose information if required by law, to respond to lawful requests, or to investigate and address suspected illegal activity or security issues.
3.4. Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

4. Cookies and similar technologies

We may use cookies, pixels, SDKs, and similar technologies (especially on the Site) to operate the Service, remember preferences, and understand usage. You can manage cookies through your browser settings; rejecting cookies may limit some Site features.

5. International data transfers

Your information may be stored in the EEA and, depending on vendors and infrastructure, may be processed in other countries. Where required, we use recognized safeguards (such as Standard Contractual Clauses) for transfers outside the EEA/UK.

6. Data retention and deletion

We retain personal data only as long as needed for the purposes described in this Policy, including providing the Service, resolving disputes, enforcing our agreements, and complying with legal obligations.

If you request account deletion, we may:
• Remove or hide your profile after a reasonable period;
• Delete or anonymize certain logs/analytics after a defined period;
• Remove communications after a reasonable period;
• Retain some information longer where necessary for legal, safety, fraud prevention, or audit reasons.

Exact retention periods can vary by data category and legal requirements.

7. Your rights and choices

Depending on your location, you may have rights to: request access to and a copy of your personal data; request correction or deletion; object to or restrict processing; request data portability; withdraw consent (where processing is based on consent); lodge a complaint with a data protection authority. To exercise your rights, contact [email protected]. We may request additional information to verify your identity before fulfilling certain requests.

8. Children’s privacy

The Service is not intended for people under 18. If we learn we have collected personal data from someone under 18, we will take steps to remove it and may request verification to prevent unauthorized deletion requests.

9. Security measures

We use reasonable administrative, technical, and organizational measures designed to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to this Policy

We may update this Policy from time to time. We will post the updated version and update the “Last updated” date.

11. Contact us

If you have questions or requests regarding this Policy, contact:
zLive Support: [email protected]

Company: Digitwind UAB